When both the dogs and the owners also can't talk?!

As a vet, the foremost thing to learn is to ask appropriate history in order to know more about the dog and to give proper treatment. I have never encountered a situation ,in which an owner came with a dog, which of course can't voice out what happened to it, and in fact, the owner is also mute.

This is my first experience. I tried very hard to use all my body language to ask a question, and forgot about the most useful tools should be used in first place to help me, which are a pen and a paper. The mute owner is in fact a highly educated person. He knows English pretty well. Is just that the way his wearing and the outlook of the dog, i have underestimated him. Luckily, my boss had had such client before, she knew how and what to do. I felt i was so embarrassing at that time for not doing the right thing... somehow, I was consoled that" it's ok, because this is my first time." Ya, I knew what to do next time when both the dogs and the owner also can't talk.

We quickly wrote on the patient card there-- "OKU". It means Orang Kurang Upaya. And we didn't charged for consultation fees for OKU even though we have to take more time to ask history and to give advice to OKU. This is the normal practice here in Penang, even an Indian barber shop can cut hair for free for OKU... ... I can learn more even both the dogs and the owner also can't talk.